OUTSOURCING
SIMPLE & EASY
Admin Ops gives you the advantage of delighting your customers at every interaction—whether through the phone, chat, email, social media, or WhatsApp.
Our service high-quality contact center combines inbound and outbound support with a tailored team of bilingual professionals whose mission is to increase customer satisfaction, improve brand loyalty, and give you a competitive advantage.
WHY ADMIN OPS?
High-level service: Our highly-trained contact center executives are dedicated to providing your customers top-notch service.
Cost advantage: Our services are offered at a reasonable cost. You can save thousands of dollars per year on payroll.
Forward-thinking: We reinvest in our employees to ensure
quality and efficiency.
INBOUND SERVICES
Inquiries & Information
We’ll provide clear and efficient answers to your customers when they need them most, so they can make informed decisions when buying your products or using your services.
Customer Issues:
Our friendly and helpful executive teams solve problems quickly to satisfy your customers thoroughly.
- Save money by freeing yourself from hiring, training, and retaining permanent staff.
- Focus on your core business and strategies, knowing your customers are in good hands.
- We can expand as your business grows, doing the extraordinary to keep your customers satisfied.
OUTBOUND SERVICES
Admin Ops outbound support enables proactive contact with customers, turns customer relationships into new business opportunities, and keeps you up-to-date on exactly what customers think.
Customer satisfaction
Conduct market research with customer-retention surveys that measure contentment and commitment to your brand
Appointment booking
Lead prospects through the sales process—initiating contact, arranging meetings, resolving doubts, and answering frequently asked questions.
Follow-up
We follow up with your customers and prospects to ensure satisfaction.
EMAIL SUPPORT
Whether you are a fast-growing start-up or a large organization that receives a high volume of inquiries, our email pros can help you reduce response times from a few hours to a few minutes, in English or Spanish.
CHAT SUPPORT
Tailor your service for online customers with fast and cost-effective live chat support options. Admin Ops offers unmatched quality, specialized expertise, and a team tailored to your needs. Get friendly, personalized response that ensures satisfied customers in real-time, at the highest quality.
We train our expert customer service executives specifically for your business needs to ensure accurate information and expert insights.
- Friendly, dedicated support representatives who always have a great attitude.
- Bilingual chat services (English and Spanish) 24 hours a day, seven days a week, to meet your business needs.
- Secure and private chat channels that protect everyone’s information and privacy.
Social media customer service
With the immediacy of channels such as Twitter, Instagram, and Facebook, social media is becoming the preferred way for many customers to solve their problems.
Admin Ops offers social media customer support that builds customer loyalty by enabling clients to maintain direct contact with your company.
- Humanize your social media interactions.
- Respond on the best social media platform(s) for your business.
- Respond as quickly as possible to opinions, questions, and comments on social networks.
