Outsourcing in Customer Service

Delight your
customers
at every interaction

Enhance customer satisfaction and retention rates with our efficient customer service and virtual assistant solutions. Our skilled VAs minimize turnaround time, ensuring prompt support, and strengthen your support infrastructure for a competitive edge.
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WHY ADMIN OPS?

High-level service

Our highly-trained contact center executives are dedicated to providing your customers top-notch service.

Cost advantage

Our services are offered at a reasonable cost. You can save thousands of dollars per year on payroll.

Forward-thinking

We reinvest in our employees to ensure quality and efficiency.

INBOUND SERVICES

Inquiries & Information
We’ll provide clear and efficient answers to your customers when they need them most, so they can make informed decisions when buying your products or using your services.

Customer Issues:
Our friendly and helpful executive teams solve problems quickly to satisfy your customers thoroughly.

OUTBOUND SERVICES

Admin Ops outbound support enables proactive contact with customers, turns customer relationships into new business opportunities, and keeps you up-to-date on exactly what customers think.

Customer satisfaction
Conduct market research with customer-retention surveys that measure contentment and commitment to your brand

Appointment booking
Lead prospects through the sales process—initiating contact, arranging meetings, resolving doubts, and answering frequently asked questions.

Follow-up
We follow up with your customers and prospects to ensure satisfaction.

Email Support

Chat Support

Social Media 

Email SUPPORT

Whether you are a fast-growing start-up or a large organization that receives a high volume of inquiries, our email pros can help you reduce response times from a few hours to a few minutes, in English or Spanish.

Chat support

CHAT SUPPORT

Tailor your service for online customers with fast and cost-effective live chat support options. Admin Ops offers unmatched quality, specialized expertise, and a team tailored to your needs. Get friendly, personalized response that ensures satisfied customers in real-time, at the highest quality.

We train our expert customer service executives specifically for your business needs to ensure accurate information and expert insights.

SOCIAL MEDIA CUSTOMER SERVICE

With the immediacy of channels such as Twitter, Instagram, and Facebook, social media is becoming the preferred way for many customers to solve their problems.

Admin Ops offers social media customer support that builds customer loyalty by enabling clients to maintain direct contact with your company.

CHECK OUR LATEST POSTS

Blast Off: Setting the Stage for Success  Are your new remote hires feeling lost and unproductive in their first weeks?

Congrats! You’ve launched your web development startup, brimming with a killer website idea, coding skills to make it happen, and

Homeownership remains a cornerstone of the American dream. However, unforeseen circumstances – job loss, medical bills, or a volatile market

Blast Off: Setting the Stage for Success  Are your new remote hires feeling lost and unproductive in their first weeks?

Congrats! You’ve launched your web development startup, brimming with a killer website idea, coding skills to make it happen, and

Homeownership remains a cornerstone of the American dream. However, unforeseen circumstances – job loss, medical bills, or a volatile market

Accelerate your

BUSSINESS
GROWTH

    Conversion Monster

    As a Real Estate lead qualifier powerhouse, Conversion Monster witnessed a surge in conversions through a comprehensive digital marketing strategy, encompassing content creation, social media management, and captivating design elements. 

    EliteMed Laboratories

    Transformed the customer journey for real-estate agents with a multi-faceted approach, including engaging content, strategic social media engagement, and impactful design, to bridge the gap between agents and potential clients through expired listings and FSBO outreach. 

    Prospect Ave

    Transformed the customer journey for real-estate agents with a multi-faceted approach, including engaging content, strategic social media engagement, and impactful design, to bridge the gap between agents and potential clients through expired listings and FSBO outreach. 

    Coldwell Banker

    Coldwell Banker empowered several of their real estate franchises across the US with strategic copywriting, captivating design, and data-driven marketing solutions, maximizing their online presence and local impact. 

    Auxiliar de Recursos Humanos Bilingüe

    Requisitos

    Técnico, tecnólogo o profesional en recursos humanos, administración, trabajo social, psicología o afines.

    Experiencia mínima de 6 meses.

    Inglés: B2

    Beneficios

    Horario: lunes a viernes

    Salario: a convenir

    Contrato: término indefinido

    Modalidad: presencial

    Gestor de servicios financieros

    Requisitos

    Profesional o técnico en contabilidad, finanzas, áreas administrativas, mercadeo o áreas afines.

    Experiencia mínima de 6 meses en análisis de datos e informes crediticios.

    Inglés: C1

    Beneficios

    Horario: lunes a viernes

    Salario: desde $3’000.000

    Contrato: término indefinido

    Modalidad: presencial

    Asistente de Cobro de Cartera Bilingüe

    Requisitos

    Mínimo 6 meses de experiencia en cobranza.

    Inglés: C1

    Beneficios

    Horario: lunes a viernes

    Salario: desde $2’700.000

    Contrato: término indefinido

    Modalidad: presencial

    Asistente Administrativo Bilingüe (Data entry)

    Requisitos

    Nivel de inglés escrito y hablado.

    Inglés: B2/C1

    Beneficios

    Horario: Lunes a Viernes horario de oficina.

    Contrato: Término Indefinido

    Modalidad: Presencial

    Coordinador de Marketing

    Requisitos

    Título de pregrado en Marketing, Administración de Empresas, Comunicaciones, Publicidad o áreas relacionadas. Deseable especialización en temas relacionados con el desarrollo de este cargo.

    Experiencia: Mínimo de 3 años en Marketing y mínimo 2 años liderando equipos. Alto relacionamiento con clientes.

    Conocimientos: SEO, SEM, redes sociales, email marketing y analítica web.

    Nivel de inglés: C1

    Habilidades: Liderazgo, gestión de equipos y resolución de problemas.

    Beneficios

    Horario: lunes a viernes

    Contrato: término indefinido

    Salario: a convenir

    Modalidad: presencial

    Content Creator

    Requisitos

    Profesional en comunicación social, audiovisual, periodismo, marketing o áreas afines
    Experiencia mí nima de 1 año
    Inglés: B2

    Beneficios

    Horario: lunes a viernes
    Salario: desde $2’800.000
    Contrato: término indefinido
    Modalidad: presencial

    Agente de Chat Bilingüe

    Requisitos

    Alto nivel de inglés escrito.
    Inglés: B2

    Beneficios

    Horario: flexible. 2 días de descanso a la semana

    Salario: desde $2’250.000

    Contrato: obra labor

    Modalidad: presencial por dos meses en Medellín, Colombia. Remoto desde el tercero